Selling to Baby Boomers & Gen X

Bridging the Generation Gap

Young entrepreneur Amanda Jephtha recently attended a workshop with social researcher Mark McCrindle and is here to share the knowledge from that session.

Fact: everyone loves to hate Gen Y.
Fact: the future is not created by an economy, but a demography.
Fact: Gen Y is here to stay – and rule!

So how can we shake off our bad rep as demanding, fast-moving, selfish kids and get our message across?

How can we more effectively work with and sell to the older generations?

The key is to first UNDERSTAND them, and then modify your actions.

Check out these insights and tips on how to bridge the generation gap.

Why there are SO many oldies…

Since we’re not having as many babies and we’re all getting older (and living longer), soon there will be an explosion of older people. Actually, by 2020, there will be more than 3 times the amount of 65-69 year olds compared to 1978! A staggering statistic.
So whether we like it or not, we have to learn to communicate effectively with the older generations if we’re going to run successful businesses.

Thinking with the head versus thinking with the heart.

Typically, Gen Y decides with their emotions. Never mind reason; if we’ve absolutely fallen in love with something because of it’s looks or how it makes us feel, we simply buy it.

Gen Y engages emotionally as:
Seekers – someone who doesn’t know too much about a product, but is blindingly faithful, and
Embracers – someone who will trumpet your horn with full product knowledge and is in lurve with your product.
However, the older generations will first rationalise the purchase. Does this fit my needs? Is it value for (my heard-earned) money? Is the product guaranteed?

Generation X and the Baby Boomers engage cognitively as:

Hecklers – someone who doesn’t really understand the product and isn’t particularly attracted to it, and
Agree-ers – someone who understands the product is a good fit to their needs, but feels indifferent to the product.
Our aim is to convert all clients in to Embracers.

Image thanks to McCrindle Research

How to Sell to the Older Generation

Firstly, we need to satisfy the older generation’s need to rationalise. Answer their questions, even if you think they’re basic or repetitive – but don’t make them feel stupid!

Slow the pace down if you’re discussing new concepts.
Once we’ve ticked this box, only then can we successfully move them to the emotional quadrants, ultimately ending up as Embracers.
By then, the older generation will be your most powerful sales force. And considering the Baby Boomers own the majority of the wealth and spend more on technology than any other generation, who wouldn’t strive to achieve this?
What NOT to say
Generation X and the Baby Boomers just don’t use our vocab. Some even blame us for the downfall of the English language! But what do they particularly dislike?
Clichés.
We all love to hate clichés! So much so, McCrindle Research set out to find the top 10 clichés Gen Y use that Generation X and the Baby Boomers hate. So when you’re chatting with the oldies, avoid using:
1. My bad
2. Random
3. So hot right now
4. Fully sick
5. So over that
6. Oh my gosh
7. Whatever
8. Totally
9. Chillout
10. Whassup
Check out this full list of clichés that should best be avoided, no matter who you’re communicating with.
Remember…
Each generation operates differently. By being mindful of these differences, not only can we grow our businesses – we can make the richest and most abundant generation our biggest advocate!